FAQ

Question 1

What is the significance of the symbols present on the packaging or labels of the product?

Accepted Answer

For information about the symbols, please consult the attached document, which includes details such as the standard title and reference, symbol title, and description. Symbols Glossary

Question 2

What test strips does BeneCheck meter use?

Accepted Answer

Please use BeneCheck strips. Strips from other brands do not apply to BeneCheck's meters.

Question 3

How do I set/ change the time on BeneCheck meter?

Accepted Answer

Press “S” Button (3 secs) → One “Beep” Sound → Setting Mode → Turn Off Automatically after Setting Setting order: Year/ Month/ Date/ Hour/ Minute • Press “M” button to advance one unit, “S” button to enter next setting.

Question 4

What is coding?

Accepted Answer

To obtain accurate test results on your BeneCheck meter, it is essential to use a code card to set the code. Please note that for BeneCheck meters, the coding step must be performed every time a new strip box is opened. Note: 1. The code card is enclosed in the strip box. Please make sure that the code card is inside after you open a new box. 2. The following models of glucose strips feature "No Code," which means you don't have to perform the coding step for these models: - BK-SG1 - BK1-G

Question 5

How to code BeneCheck meter?

Accepted Answer

1. Ensure the meter is powered off then insert the code card. 2. Verify that the code displayed on the screen matches the code on the strip vial and the code card. 3. Remove the code card. Note: 1. Code your meter when using it for the first time or when opening a new vial of strips. 2. Auto Strip Recognition; after coding your meter, it will automatically transition to test mode upon inserting a strip.

Question 6

Guidelines for Storing the BeneCheck Meter

Accepted Answer

• Avoid any impact or rough handling. • Refrain from using the meter in excessively dry environments to prevent static discharges. • Avoid usage under electromagnetic radiation, such as proximity to electrical equipment. • Do not dismantle the meter for any purpose. • Maintain the cleanliness of the meter by wiping its exterior with tissues or a lint-free cloth.

Question 7

How to Clean and Disinfect the Meter

Accepted Answer

Supplies needed for cleaning and disinfecting: • Super Sani-Cloth® Germicidal Disposable Wipe • Paper towels Warning: Failure to follow these instructions will damage the meter and stop it from working properly. • Do not clean or disinfect the meter while performing a blood glucose or control solution test. • Do not get any moisture in test port or openings. • Do not spray anything onto the meter. • Do not immerse the meter in liquid. • Always use the same product for both cleaning and disinfecting.

Question 8

Is my BeneCheck meter accurate?

Accepted Answer

Our products are CE-certified and have received certification from the Ministry of Health in various countries. The blood glucose monitoring system's performance meets the specific international standard, ISO 15197. Additionally, we conduct a stringent quality control test for every production lot before releasing it to ensure the quality and accuracy of our products.

Question 9

What type of batteries are used?

Accepted Answer

The compatible batteries vary for different models. We use two types of batteries: CR 2032 and 1.5V AAA battery. To confirm the batteries used for your device, please refer to the content of the user's manual.

Question 10

Do I need to calibrate my BeneCheck meter?

Accepted Answer

No, you do not have to calibrate your meter. If you have doubts about the test results, please contact your local distributor.